Success Stories
Transformative AI Implementations
Explore how our AI solutions have driven success for our clients by enhancing their operations and customer engagement.
Large Scale CX Assistant
1 Billion Transactions Over 80 Countries
22m Calls Handled by Voice Assistant
Opportunity:
- Reduce Contact Center Strain
- Improve Customer Experience
- Offer Human-like Service 24×7
- Improve Agent Efficiency
Solutions:
- Rapid Integration into Existing System
- Multi-Lingual Visual IVR Assistant
- Omni-channel Deployment
- No-Code/Low-Code Capabilities
Results achieved:
- 97% NLU Accuracy
- Handles 300M Customer Interactions Annually
- 83% Containment Rate Across 100+ Intents
- 59M+ Annual Sessions Handled by Virtual Assistant
- Client: Online Retail
Improving Self-Service Capabilities
Handles 300M Customer Interactions Annually
Transform Voice + Digital Experiences
Opportunity:
- Improve customer experience
- Reduce operational costs
- Offer human-like service 24×7
- Consolidating Digital + Voice Solution
Solutions:
- 80 Applications Deployed Across CX + AX
- One Platform for CCaaS + Agent Enablement
- Omni-channel + Multi-lingual support
- Best-in-class customer experience
Results achieved:
- 380M Projected Benefits over Next 5 Years
- +90% Containment Rate Across 100+ Intents
- Reduced AHT Via Improved Contact Center Technology
- Client: Banking
Supporting Virtual Assistants for Sales Reps, Employees & Consumers
Over 35 Virtual Assistants Deployed
Deployed and Realized ROI within a Year of Implementation
Opportunity:
- Improve Cost Savings
- Enable Employees and Sales Reps
- Improve Consumer Experience
- Offer Human-like Service 24×7
Solutions:
- Rapid Integration into Existing System
- Multi-Lingual Virtual Assistant
- Omni-channel Deployment
- No-Code/Low-Code Capabilities
Results achieved:
- 25+ Languages Support within a Year
- 50% Reduction in First Call Wait Times and Hold Times
- Reduced Workload for Agents and Employees
- Client: Pharmaceutical