What are AI for Work Agents?
AI for Work Agents or Employee Experience Agents enhance employee productivity and information access across the enterprise. By taking on time-consuming, repetitive tasks, Employee Experience Agents enable teams to stay focused on high-value work that drives impact.
Studies indicate that Employee Experience Agents can increase performance by up to 40% with some organisations seeing even more dramatic results.
Let’s take a closer look.
Key capabilities of Employee Experience Agents:
↗ Powerful Workspace Search
↗ Pre-Built AI Agents for HR, Recruiting & IT
↗ No-code tools to build custom AI Agents
↗ Customisable Work and Agent Orchestrator
Key types of Employee Experience Agents:
1. Smart Enterprise Search
Employee Experience Agents transform how employees access information across the organisation. With role-based access controls and audit capabilities, these agents provide unified knowledge access that breaks down information silos. The system employs contextual learning to continuously improve search results, delivering the right information to the right people at the right time.
2. Streamlined Enterprise Workflows
The platform scales across any LLM, custom enterprise app and third-party AI agent, offering unprecedented extensibility. Custom connectors and pre-built solutions enable organisations to automate complex workflows, reducing manual effort and minimising errors. The agentic apps capability allows Employee Experience Agents to perform multi-step processes autonomously, further enhancing productivity.
3. Intelligent Agent Orchestration
The platform creates an AI Agent workforce ready to automate tasks across enterprise applications. Multi-agent instruction capabilities enable seamless handoffs between specialised agents, maintaining context throughout complex processes. This orchestration layer ensures that the right agent handles the right task, optimising performance and accuracy.
4. Advanced Knowledge Work Support
Employee Experience Agents accelerate content creation and analysis for knowledge workers, enabling them to produce higher-quality work in less time. Real-time information access, contextual learning and continuous improvement mechanisms ensure that agents become more effective over time, adapting to organisational needs and user preferences.
Transforming Productivity and Information Access
The impact of Employee Experience Agents on enterprise productivity and information access is profound and measurable. Organisations implementing these solutions report significant improvements across multiple dimensions:
Operational Efficiency Improvements
A PwC case study revealed that AI agents reduced software development cycle times by up to 60% while cutting production errors in half.
The productivity metrics are compelling:
↗ 50-70% faster information access
↗ 40-60% reduction in content creation time
↗ 30-50% time saved on routine processes
For teams, the benefits extend even further:
↗ 60% time saved on routine approvals
↗ 40% improvement in team productivity
↗ 80% faster team performance insights
Information Access Revolution
Perhaps the most transformative aspect of Employee Experience Agents is their ability to revolutionise information access across the enterprise. By providing unified knowledge access through contextual learning, these agents break down the information silos that have long plagued large organisations.
Employees can get immediate answers to questions about company policies, procedures and data, reducing time spent searching across multiple systems. This capability is particularly valuable for new employees, who can onboard faster with instant access to the information they need.
The real-time information retrieval capabilities enable data-driven decisions by analysing vast datasets to uncover patterns and insights.
Cost Savings and Resource Optimisation
By offloading high-volume, time-consuming complex tasks to Employee Experience Agents, businesses can reduce their labor costs while eliminating costly manual errors.
Gartner predicts that AI will help contact centers alone reduce their costs by $80 billion within the next two years.
At the organisational level, AI Work Agents deliver:
↗ 40-60% reduction in operational costs
↗ 50% improvement in service delivery
↗ 30% increase in team capacity
These savings allow organisations to do more with existing resources, focusing human talent on strategic, creative and high-value activities that drive business growth.
Employee Experience Enhancement
Employee Experience Agents significantly improve the employee experience by reducing friction in day-to-day tasks. From quickly answering HR or IT questions to automating routine workflows, these agents empower employees to get what they need, when they need it, without delays.
For IT support, Employee Experience Agents handle common requests like password resets and software troubleshooting, reducing resolution times and minimising employee downtime.
In HR, they help employees access benefits information, request holiday time, file expense reports and make changes to tax withholdings, all without waiting for human assistance.
The result is a more engaged workforce with higher productivity, less frustration and more time to focus on meaningful work.
The Path Forward
Align AI with your Business Goals
Employee Experience Agents provide immediate business impact with measurable ROI from day one. Pre-built AI capabilities deliver value quickly, while clear metrics demonstrate productivity improvements. This alignment with business objectives ensures that AI investments generate tangible returns.
The platform’s ability to scale across any LLM, custom enterprise app and third-party AI agent provides unprecedented flexibility, allowing organisations to adapt the solution to their specific needs and objectives.
Addressing Data and Privacy Concerns
Enterprise-grade security and governance features address concerns about data accuracy, bias and privacy. Role-based access controls ensure that sensitive information remains protected, while audit capabilities support compliance requirements.
The platform’s secure access to enterprise data from various systems enables comprehensive information retrieval without compromising security. This balanced approach allows organisations to leverage their data assets while maintaining appropriate safeguards.
Curious about AI Agents? We broke it down in our last article, AI Agents Demystified.
Reach out to us to discuss your AI needs by booking a discovery call via the 8people.io website.
